Effective Date: 11/11/2024
These Terms and Conditions (“Terms”) govern your use of Training Tailor Made’s website and services. By accessing our website or enrolling in our courses, you agree to comply with these Terms. Please read them carefully.
1. General Information
Training Tailor Made (“we,” “us,” “our”) provides customised training solutions and accredited courses across Australia. These Terms apply to all visitors, students, and other users of our website and services.
2. Enrolment and Course Requirements
Eligibility: By enrolling in a course, you confirm that you meet the necessary eligibility requirements. Some courses may require proof of identity, previous qualifications, or other criteria, particularly for government-funded programs.
Enrolment Process: Enrolment is complete once the required documentation is submitted, eligibility is verified, and payment is received (if applicable). You will receive a confirmation email once your enrollment is accepted.
Government Funding: For certain courses, funding may be available through government programs (e.g., Certificate 3 Guarantee, Higher Level Skills, Skilling Queenslanders for Work). Funding eligibility must be verified, and students may be required to meet additional criteria to access these programs.
3. Payment Terms
Fees and Charges: Course fees are detailed on our website and may vary based on the course, funding eligibility, or individual requirements.
Payment Methods: Payment can be made by credit card, bank transfer, or any other method specified at the time of enrolment.
Refund Policy: Refunds are available under certain conditions. If you wish to cancel or defer your enrollment, please refer to our Refund Policy or contact us to discuss eligibility. Please note that refund eligibility may be impacted by course commencement dates, funding requirements, and administrative fees.
4. Cancellations and Transfers
Student-Initiated Cancellations: If you choose to cancel your enrollment, you must notify us in writing. Refunds or course credits may be available depending on the timing of your cancellation.
Provider-Initiated Cancellations: We reserve the right to cancel or reschedule courses due to unforeseen circumstances or insufficient enrolment. In such cases, you will be offered a full refund or the option to transfer to another course.
Course Transfers: Transfers between courses may be possible, subject to availability and approval. Additional fees may apply.
5. Intellectual Property
All content provided by Training Tailor Made, including course materials, website content, logos, and trademarks, is protected by intellectual property laws. You may not reproduce, distribute, or use any content for commercial purposes without our prior written consent.
6. Limitation of Liability
No Guarantee of Outcomes: While we strive to deliver high-quality training, we do not guarantee any specific results or employment outcomes from completing our courses.
Limitation: To the maximum extent permitted by law, Training Tailor Made is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
7. Privacy and Data Protection
We are committed to protecting your privacy and managing your personal information in accordance with our Privacy Policy. By enrolling in a course or using our website, you consent to the collection, use, and sharing of your information as outlined in our Privacy Policy.
8. Website Usage
Access and Availability: We endeavour to keep our website up and running smoothly; however, we do not guarantee uninterrupted access. We may occasionally need to make updates or perform maintenance, which could result in temporary downtime.
Prohibited Activities: When using our website, you agree not to engage in activities that could harm our website or interfere with other users’ experience. This includes attempts to gain unauthorised access, distribute malware, or perform other disruptive actions.
9. Changes to Terms and Conditions
We may update these Terms from time to time to reflect changes in our practices, policies, or legal requirements. Updated Terms will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review these Terms periodically.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from or related to these Terms or your use of our services will be subject to the jurisdiction of the courts in Queensland.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Phone: (07) 5537 4239
Email: admin@trainingtailormade.com.au
Address: 103/33 Hollywell Rd, Biggera Waters, QLD 4216, Australia
Last Updated: 11/11/2024
