Effective Date: 11/11/2024
Training Tailor Made (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect and hold the following types of personal information:
Contact Information: Your name, address, phone number, and email address.
Identification Information: Proof of identity, such as a driver’s licence or passport, if required.
Enrolment Information: Information related to course enrolment, including eligibility documents, prior qualifications, and employment details.
Payment Information: Bank account or credit card details, which we may collect when processing course payments.
Usage Information: Information on how you use our website, such as IP addresses, browser type, and access times.
2. How We Collect Information
We collect personal information in various ways, including:
Directly from you: When you fill out forms, contact us, enrol in a course, or make a payment.
Through our website: When you browse our website, contact us online, or submit an enquiry.
From third parties: Occasionally, we may collect information from third-party sources if required for enrollment or funding purposes.
3. Use of Personal Information
We use the personal information we collect for purposes including:
Providing Services: To process enrolments, deliver training courses, and manage student records.
Communication: To respond to enquiries, provide course updates, and share relevant information.
Compliance and Funding: To meet regulatory and government funding requirements, such as eligibility verification.
Improving Our Services: To analyse and improve our website, courses, and customer experience.
Marketing: We may send promotional materials or updates if you have opted in to receive them. You may opt out at any time.
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your information in limited circumstances, including:
To Government Bodies: For reporting and funding purposes, as required by programs such as the Certificate 3 Guarantee Program, Higher Level Skills, and Skilling Queenslanders for Work.
Service Providers: We may share information with third-party providers to help us deliver services (e.g., payment processors).
Legal Obligations: If required by law, such as in response to a court order or to prevent fraud.
5. Security of Personal Information
We take reasonable steps to ensure your personal information is protected from misuse, loss, and unauthorised access. We implement secure data storage, restrict access to information, and use encryption where appropriate. While we strive to protect your data, please note that no security measures are entirely infallible.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to update or correct it as needed. To do so, please contact us using the information provided below. We may require verification of identity before releasing information.
7. Cookies and Website Analytics
Our website may use cookies to collect information about how visitors interact with our site. Cookies help us understand user behaviour and improve our website’s functionality. You may disable cookies in your browser settings; however, doing so may affect your website experience.
8. Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices or content of those websites. We recommend reading the privacy policies of any linked sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for regulatory compliance. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to access, correct, or delete your personal information, please contact us at:
Phone: (07) 5537 4239
Email: admin@trainingtailormade.com.au
Address: 103/33 Hollywell Rd, Biggera Waters, QLD 4216, Australia
Last Updated: 11/11/2024
